Croma – Mulund West Reviews
Croma is a well-known electronics retail chain in India, offering a wide range of products from laptops and mobile phones to home appliances and accessories. Among its many outlets, the Croma store in Mulund West, Mumbai, stands out for its strategic location and the shopping experience it provides. Situated near Mulund Check Naka, opposite R Mall, this outlet is a convenient destination for tech enthusiasts and consumers in the area.
Product Availability and Range
When it comes to variety, Croma Mulund West doesn’t disappoint. You’ll find everything from smart TVs and laptops to washing machines and Bluetooth speakers. Customers say the stock is usually up-to-date with the latest models from top brands like Samsung, Apple, LG, HP, and Sony.
Shoppers also appreciate the availability of demo units for most gadgets, allowing them to get a hands-on experience before making a purchase. This transparency in product showcasing is a big plus, especially for people making big-ticket purchases.
On the downside, some reviews highlight that specific models or budget options can occasionally be out of stock. Calling or checking online before visiting is always a good idea if you want something specific.
Staff Support and Customer Service
In most Croma-Mulund West reviews, the staff earns high marks for their knowledge and helpful attitude. Customers say the salespeople are well-informed and usually offer unbiased advice, helping buyers compare options and understand product features clearly.
That said, not every experience is perfect. A few users mention facing delays during the billing process or receiving less attention during peak hours. One recurring complaint involves follow-up on service issues or delivery delays—although most problems are eventually resolved, it sometimes takes a few extra calls or emails.
Overall, the service is rated positively, especially compared to smaller retailers without organized after-sales support.
Pricing and Offers
Many shoppers visit Croma expecting competitive pricing—and they’re not disappointed. Croma-Mulund West often runs seasonal sales, festival discounts, and brand-specific promotions. Additionally, they offer easy EMIs, exchange deals, and extended warranties, which makes purchasing higher-end products more manageable.
Reviews often compare Croma’s pricing to that of online giants like Amazon or Flipkart. While the prices may sometimes be a tad higher in-store, buyers say the peace of mind and instant gratification of a physical purchase makes it worth it.
Also, seeing, touching, and testing a product before purchase is a significant plus, especially for those unsure about which model or brand to go for.
Return and Exchange Policy
The return and exchange policy at Croma Mulund West is generally seen as fair. Most reviews praise the 7-day replacement window for defective items and the clear communication regarding terms and conditions.
However, a few customers faced hiccups during exchanges, especially when returning products bought during heavy discount periods. The key takeaway is to read the policy details clearly and keep all original packaging and receipts handy.
Quick Information
Address: Colour Scape, Mall Dhamaal, Dumping Road, Mulund West, Mumbai – 400080 (Near Off L B S Marg, Behind Bus Depot, Near Mulund Check Naka, Opposite R Mall)
Contact: 07947412598
Outlet-in : Mulund West, Mumbai
Year of Establish: 2006
Website: https://www.croma.com/
Instagram: https://www.instagram.com/croma.retail/
X Croma Support: https://twitter.com/CromaSupport
Ratings: 4.3
Timing:
Monday: 11:00 am – 9:00 pm
Tuesday : 11:00 am – 9:00 pm
Wednesday : 11:00 am – 9:00 pm
Thursday : 11:00 am – 9:00 pm
Friday : 11:00 am – 9:00 pm
Saturday : 11:00 am – 9:00 pm
Sunday : 11:00 am – 9:00 pm
Services
- Credit and Debit Card facility
- Shop In Store
- Same Day Delivery
- Delivery Service
- In Store Collect
Facility
E-Wallets Accepted
Cheque Accepted
Wheel Chair Accessible Entrance And Exit
Croma – Mulund West Reviews
Customer Service: A significant number of reviewers have praised the store’s customer service.
Product Availability: Many customers have highlighted the wide range of products available at the Mulund West store. From the latest smartphones and laptops to essential home appliances, the store is well-stocked, ensuring that customers can find what they’re looking for without much hassle. The availability of multiple brands and models also gives customer plenty of options to choose from. Best Products are available, such as iPhone, Samsung, redmi, and more. If you are looking for a new phone, then poorvika mobiles naa
Convenient Location: The store’s location near Mulund Check Naka and opposite R Mall is a plus point for many customers. Its proximity to a major shopping center makes it a convenient stop for those combining electronics shopping with other activities. The accessibility from major roads and public transport options also adds to its appeal.
Promotional Offers: Croma is known for its attractive discounts and deals, and the Mulund West store is no exception.
What users liked
- Friendly & knowledgeable staff who are ready to guide customers in choosing the right product.
- Good range of products available for display.
- Smooth replacement process for defective products.
- Some customers appreciated the service provided by specific staff members, mentioning them by name.
- Offers and discounts are expected from Croma.
Conclusion
The Croma store in Mulund West is conveniently located on L.B.S. Marg, near Mulund Check Naka, behind a bus depot, and opposite R Mall. Its location makes it easily accessible to residents of Mulund and nearby areas, as well as commuters who frequent this busy part of Mumbai.